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Help Centre (prospect parent) 

The booking rate displayed to you on your booking confirmation is a combined rate that includes:Your sitter&apos;s hourly rate: This fee is paid directly to your sitter for their childcare services.A service fee: This fee is paid directly to Sitters.co.uk to cover the costs mentioned below:<ul data-sourcepos="7:1-7:63"><li data-sourcepos="7:1-7:63" style="font-family: Arial, Helvetica, sans-serif;">Rigorous sitter screening: We conduct thorough background checks and reference verifications to ensure the safety and qualifications of our sitters.</li><li data-sourcepos="8:1-8:91" style="font-family: Arial, Helvetica, sans-serif;">Ongoing support: Our dedicated team provides ongoing support to both parents and sitters, ensuring a smooth and positive experience for everyone.</li><li data-sourcepos="9:1-9:118" style="font-family: Arial, Helvetica, sans-serif;">Secure booking platform: We offer a secure platform for booking, communication, and payment, giving you peace of mind.</li></ul>When you pay your sitter at the end of the booking, you&apos;ll see a breakdown of the hourly booking rate in the payment summary (which includes the sitter&apos;s hourly rate and the service fee) by clicking on the &apos;i&apos; icon:<img src="https://attachments.gorgias.help/MdAV17q1yV7ZWgaX/hc/dY4gQxzZ10xWnv8l/2025030611-536ec943-46a4-42bf-913a-a09237766da1-booking%20rate%20(3).png" style="width: 489px;" class="fr-fic fr-dii">

The booking rate displayed to you on your booking confirmation is a combined rate that includes:. Your sitter's hourly rate: This fee is paid directly to your sitter for their childcare services. A service fee: This fee is paid directly to Sitters.co

What is a service fee?

Membership & costs

Daytime childcare

Evening babysitting

Hotel & holiday childcare

Emergency childcare

Wedding & event childcare

Overnight childcare

Our services

How do you select your sitters?

Sitter ID

Do your sitters have DBS checks?

What experience does your agency have?

Public liability insurance

Trust & safety

What does membership cost?

What are the hourly rates?

Can I cancel my membership?

What can I expect my sitter to do?

Tips for your first booking

Provisions for your sitter

What to expect during a booking

How does Sitters work?

I'm nervous about leaving my child?

Can I choose my sitter?

Do your sitters have newborn experience?

How many children can you look after?

Can I meet my sitter before the booking?

Do you care for children with additional needs?

Do you provide a school pick-up service?

What are the earliest/latest times I can book?

How much notice do you need for a booking?

How long will it take to fill my booking?

How to make a booking

What's the minimum booking duration?

FAQs

How do I download the Sitters app?

Can I use Sitters without the app?

Download our app

We’re working hard to resolve any issues you’re facing. Please treat our Customer Support team with respect and patience as they assist you. Thank you for your understanding.

What is a service fee?Updated 6 months ago