FAQs
How does Sitters work?
Leaving your children with a new sitter needn’t be a worry for you or your little ones. Read our 7 top tips for a carefree booking: Firstly, rest assured you don’t have to get your children to sleep before your sitter arrives. All our sitters are exp
I'm nervous about leaving my child?
Leaving your children with a new sitter needn’t be a worry for you or your little ones. Read our 7 top tips for a carefree booking: Firstly, rest assured you don’t have to get your children to sleep before your sitter arrives. All our sitters are exp
Can I choose my sitter?
When you make a booking, you'll have the option to choose which sitter attends your booking from those that have applied for it, by selecting 'Let me choose'. We'll then contact your Top 3 Favourites first, in order from your 1st to your 3rd Favourit
Do your sitters have newborn experience?
Yes - many Sitters' childcarers have years of experience working with newborn babies and infants. You can rest assured that we will Firstly, rest assured you don’t have to get your children to sleep before your sitter arrives. All our sitters are exp
How many children can you look after?
A sitter can look after a maximum of 5 children at a booking, depending on the age of each child. More than one sitter may be required if there are more than two children under 3 years old or more than five under 14 years. Ready for flexible childcar
Can I meet my sitter before the booking?
We understand you might want to meet your sitter before your first booking. While we don't facilitate pre-arranged meetings, we recommend scheduling your sitter to arrive 30 minutes early. This gives you the opportunity to introduce them to your fami
Do you care for children with additional needs?
Sitters supports many families with children who have additional needs, assisting them in finding the appropriate childcare. While we do not filter based on a sitter's childcare experience or qualifications, we've developed effective methods to meet
Do you provide a school pick-up service?
We do find from time to time that parents need more from the service, for example school drop-off and pick-ups, taking their children to a park etc. Some of our sitters can offer this, however we advise that it is up to you to make the arrangements b
What are the earliest/latest times I can book?
The earliest booking start time is 6am. Any booking that finishes after 3am will be classed as an overnight booking and your sitter will expect to be paid until at least 6am (even if they leave before 6am). Find out more about overnight bookings.
How much notice do you need for a booking?
We'll always try to meet last minute needs, even if we're given as little as 2 hours' notice. However, the more notice you give us, the better your chance of booking your favourite sitter before someone else does. As soon as your booking is filled, w
How long will it take to fill my booking?
How long it takes to fill your booking will depend on how you've told us you'd like your booking filled: Option 1: Choose for me. Your booking will be confirmed by email as soon as we have found a suitable sitter who is able to attend. Half of all b
How to make a booking
On the Home page of your Sitters app, tap the 'Make a booking' button. Select the date, start and finish times. Select the address where you need childcare (you can add a new address if
What's the minimum booking duration?
On the Home page of your Sitters app, tap the 'Make a booking' button. Select the date, start and finish times. Select the address where you need childcare (you can add a new address if